Refund Policy

Vibe Skills Refund Policy

This Refund Policy applies to all Vibe Skills subscriptions purchased on https://vibeaiskills.com, operated by Snippets AI Ltd, Latvia.

1. Subscription Model

Vibe Skills is sold as a monthly or annual subscription. Subscriptions auto-renew at the end of each billing cycle until canceled. There is no per-skill purchase - an active subscription grants unlimited installs from the catalog during the paid period.

2. How to Cancel

You can cancel your subscription at any time from your account settings, which opens the Stripe Customer Portal in one click. Cancellation takes effect at the end of the current paid billing period - you keep full access until then, and you will not be charged again.

Canceling stops future renewals. It is not itself a request for a refund of the current period. Refunds are covered by the narrow cases in §5 below.

3. EU Right of Withdrawal

By subscribing and installing digital skills immediately after your subscription starts, you expressly consent to the immediate performance of the Service and acknowledge that you waive your 14-day right of withdrawal under Article 16(m) of the EU Consumer Rights Directive 2011/83/EU (digital content supplied without a tangible medium).

This waiver is limited to the statutory withdrawal right. It does not affect the refund cases listed in §5 or any non-waivable rights you may have under your local law.

4. Usage-Based Refund Eligibility

We track every skill download against each account. If one or more skills have been downloaded on your account during the current billing period, the subscription is considered used and is not refundable for that period. Refunds are only considered when zero skills have been downloaded, with the narrow exceptions listed in §5.

Before issuing any refund, we will verify the download history on the account.

5. When We Will Refund

Refunds are available only in these narrow cases:

  • Duplicate subscription charges - you were charged twice for the same billing period (regardless of downloads)
  • Platform error - double billing, the wrong plan charged, or a failed downgrade where our system charged you incorrectly (regardless of downloads)
  • Unrecognized charge within 14 days of billing, combined with zero skill downloads and no login activity on the account during the billing period
  • Goodwill - we may issue a refund at our discretion on a case-by-case basis when warranted

6. What Is Not Refundable

Refunds are not available for:

  • Any subscription where one or more skills have been downloaded on the account during the billing period
  • Change of mind mid-cycle
  • Partial months or the unused portion of a billing period after cancellation
  • Skills that function as described but do not meet your personal expectations
  • Accounts terminated for a violation of our Terms of Service

7. How to Request a Refund

To request a refund:

  1. Email us at team@vibeaiskills.com with the subject line "Refund request"
  2. Include your account email, the charge date, and the Stripe receipt number if available
  3. Describe which case from §5 applies to your situation
  4. We will verify your account's download history and respond within 5 business days

8. Failed Payments

If a renewal payment fails, Stripe retries automatically over several days (dunning). During that time we may limit or suspend access to the catalog. If all retries fail, the subscription is canceled. You can reactivate at any time by subscribing again from your account.

9. Refund Processing

Approved refunds are processed via Stripe to the original payment method. Refunds typically appear within 5 to 10 business days, depending on your bank.

10. Contact

For refund requests or questions:

Updated on April 24th, 2026